*Pento Techjet Private Limited – Refund and Cancellation Policy*
*Refund Policy:*
1. *Service-Specific Refunds:* Pento Techjet Private Limited (“Pento Techjet,” “we,” “us,” or “our”) offers a range of digital marketing services, each with specific refund terms. Refund eligibility is determined based on the type of service rendered. Please refer to the individual service agreement for detailed refund terms and conditions.
2. *Failure to Deliver Services:* In the event that Pento Techjet fails to deliver the agreed-upon services within the specified timeframe, clients may be eligible for a refund. Refund amounts will be based on the extent of services not delivered.
3. *Service Quality:* If clients believe that the delivered services do not meet the agreed-upon quality standards, they must provide specific feedback and evidence to support their claim. Pento Techjet will review such cases on a case-by-case basis and may offer a partial or full refund if the service quality is found to be significantly below expectations.
4. *Cancellation by Client:* Clients may request a cancellation of services. However, refunds for cancelled services are subject to the terms and conditions outlined in the service agreement. Depending on the stage of the project and resources invested, cancellation fees may apply. Any outstanding payments for services rendered up to the point of cancellation must be settled in accordance with the service agreement.
*Cancellation Policy:*
1. *Notice of Cancellation:* Clients must provide written notice of cancellation to Pento Techjet in accordance with the terms specified in the service agreement. The cancellation notice should clearly state the reasons for cancellation and the effective date of cancellation.
2. *Cancellation Fees:* Depending on the specific circumstances, cancellation fees may apply. These fees are intended to cover any costs or resources invested in the project up to the point of cancellation. The exact cancellation fees will be outlined in the service agreement and may vary based on the nature of the project.
3. *Outstanding Payments:* Clients are responsible for settling any outstanding payments for services rendered up to the point of cancellation, as per the terms outlined in the service agreement.
4. *Intellectual Property:* The ownership and status of any intellectual property developed during the course of the project will be handled in accordance with the service agreement. Clients should refer to the agreement for specific details on intellectual property rights upon cancellation.
*Contact Us:*
For inquiries, concerns, or requests related to refunds and cancellations, please contact us at support@pento.in
Please note that this Refund and Cancellation Policy is subject to change at the discretion of Pento Techjet Private Limited. Clients are advised to refer to the most up-to-date version of the policy on our website.
Last updated: 18-08-2023